Terms and Conditions

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Booking Conditions

1: Trip Confirmation

Pre-arrangements and pre-bookings are made for all dates and trips mentioned in the web-site but nothing is confirmed until the Company sends to the Client a confirmation (via email or fax) of the specific trip and date.

To secure a booking the Company requires from the Client the booking form (Appendix A) completed and full payment for the trip cost.

The booking of a particular departure is secured, only upon receipt of the above document along with the confirmation from our bank that the due amount has been transferred or with the signed credit card charge authorization. After the receipt of the requested documents, our operation will send you a confirmation email or fax.

By sending to the Company the booking form, the Client has read and has agreed with all the terms and conditions listed in this agreement under the headline: Booking conditions.

2: Cancellation Fees

Should the Client wish to cancel for any reason, cancellation fees will be imposed. These are calculated as a percentage from the day that the booking form is received by the Company.

Cancellation within 30 days before the tour: the Company will refund the paid amount, minus 15% to cover administration expenses and cancellation fees of the hoteliers or other main service providers.

Cancellation 30-15 days before the tour: the Company reserves 30% of the paid amount

Cancellation 15-7 days before the tour: the Company reserves 50% of the paid amount

Cancellation 7-0 days before the tour: the Company reserves the whole paid amount.

In the case of no show of a Client in a tour the Company reserves the right to keep the whole paid amount.

3: During the trip

The Client agrees to accept the authority and decisions of the Company’s employees, tour leaders and agents whilst on the trip(s) with the Company. If in the opinion of such persons the health or action of a participant at any time before or after departure appears likely to endanger the safe, comfortable or smooth progress of a trip/ program, the participant may be excluded from all or part of the trip/ program without refund or compensation. In case of health/medical problem, the Company may make such arrangements, as it seems fit and recover the costs thereof from the participant.

If a participant commits an illegal act, the participant may be excluded from the trip/ program and the Company shall cease to have responsibility to/ for them.

Itinerary alteration.

The itinerary is subject to change at the discretion of the tour leader, for safety reasons. The tour leader may suggest alternative itinerary or and activities for those given in the program for the group to choose.

Where ferry timetables are applicable, the schedule may change due to the weather conditions and/or to last minute changes from the ferry company.

4: Alterations to the program by the company

In the interest of our Clients, the company reserves the right to make a change or cancel the trip, due to weather conditions, safety reasons, low physical level, low participation (if a minimum participation level is required for a program to run) or any other factor beyond our control -force majeure (natural disasters, inclement weather, strikes etc). Such changes will always be at the discretion of the company’s group leader and the Company.

The Client will pay for additional costs required on the spot to create the alternative trip.

5: Alterations by the Client - participants

Any sudden or not justified change (date, destination, number of participants, etc), is regarded as a cancellation and complies with the conditions of paragraph 2.

6: Extra expenses

All extra expenses have to be paid on the spot by the Client. These are expenses requested by the Client during/after the program that had not been originally requested (such as side excursions, extra transfers, extra nights etc).

7: Last minute bookings

In case the Client has a request for a last minute booking, the Company will advise availability and ask the Client to pay for the additional participant-s expenses before the beginning of the tour on a separate invoice, in case previous invoice for the trip has already been paid.

8: Complaints – Refund Policy

In case a participant requires a refund after the end of the tour, he/ she has to state his/her demand in written, at the latest 10 working days after the end of the tour.

The Company will review the request and revert within 10 working days, after carefully examining the demands and facts of the tour.

The Company will not provide any refund to the Client unless the above procedure has been followed.

No refund will be given for any unused services.

9: Responsibilities – Disclaimer:

The excursions and activities (mainly outdoor) operated by the Company are suitable for most of the general public. Participants need a basic level of fitness (unless the program states another level of fitness), team – work mentality and the ability to follow instructions. However despite all our efforts to keep a high standard of safety, there is always an element of risk of personal injury or even death, given the nature of outdoor activities and the Client by selling the tour acknowledges and accepts this risk.

The responsibility of the Company is limited to ensure that all the necessary equipment and experienced guides are provided for the tour and that the safest routes are the chosen ones.

We recommend the Client to inform all participants before joining a program to get covered by a personal accident insurance, which has to include adequate coverage for medical expenses and cost of repatriation, including helicopter rescue and air ambulance.   

(ONLY FOR TRIPS WITH OUTDOOR ACTIVITIES).

Please inform us if you wish to register for the European Reliance personal accident insurance program paying the additional cost (see Appendix B) Terms and conditions of the insurance program will be sent on request.

(FOR TRIPS WITHOUT OUTDOOR ACTIVITIES)

In case you wish to register at a Personal Accident Insurance program, please register by your self in the Mondial Assistance, at our web page www.trekking.gr/en at the link of Mondial Assistance Travel Insurance.

10: Dispute resolution

Expressly agreed that any dispute arising under this contract will be settled by the parties amicably and in accordance with good faith and practices. If this is not possible, exclusive jurisdiction to resolve any dispute between parties have the court of Athens - Greece.

12: Alterations and cancellation of the Private Agreement

This Private Agreement constitutes the entire agreement between the parties and supersedes any prior written or oral communication. No modification is binding unless stated in writing and signed by both parties (or confirmed via e-mail or fax exchange).

Appendix A - Booking Form

 

It is required that each participant fills in a separate booking form

Trip details:

Name of trip

Trip Code

Arrival Date

Departure Date

Number of

Persons travelling

 

       

Personal details:

First Name

Family Name

 Date of birth

Gender

Marital status

 

       

 

Address

Postal code

City/State

Country

Telephone

Fax

Email

 

       

Rooming Preference

Single

 

Double (twin beds)

 

Double (double bed)

 

Triple

 

Quadruple

 

 

Special requests

(special dietary request, etc)

 

Comments

 

 

Height

 

Weight

 

Physical Condition

 

Health problems

 

 

I declare that I am fit and healthy, and take full responsibility for my participation in the activity of ……………………………………….. (activity’s name), in  .………………………….. (place).

Travel arrangements:

Please, inform us of your travel arrangements to Greece (flights, dates of arrival & departure, times etc) as soon as you know: ……………………………………………………………..

In case you arrive prior to the selected program please indicate the hotel you will be staying so that we can deliver your trip documents (tickets, vouchers, maps etc.) …………………..

Tour Extras

If you wish to book additional nights accommodation, boat tickets or car rental, please indicate below:

  • Additional Nights             

Dates:…………………..

Nights:…………………

Hotel type or name:        

  • Boat Tickets       

Date:     …………………………….                          Date:     …………………………….

To:         …………………………….                          From:    …………………………….

From:    …………………………….                          To:         …………………………….

  • Car Rental

        Drop in date:      …………………………….

        Drop in place:     …………………………….

        Drop off date:    …………………………….

        Drop off place:   …………………………….

Type of car:        …………………………….

 

Personal Accident Insurance

            (applicable only in trips with outdoor activities): I wish to register for the European Reliance Personal Accident insurance program  paying the additional cost. (Please send me the Personal Accident insurance program document)

OR:

             (applicable in trips without outdoor activities): In case you wish to register at a Personal Accident Insurance program, please register by your self in the Mondial Assistance, at our web page www.trekking.gr/en at the link of Mondial Assistance Travel Insurance.

            I do not need a Personal Accident Insurance program by the Company and in case of accident or sickness I will pay on spot any necessary cost.

How do you wish to pay:

  • By bank transfer to the Company’s bank account (this might incur additional bank expenses)
  • By credit card. A filled in  and signed authorization form is required plus a photocopy of both sides of your credit card and o photocopy of your passport ( personal data page ) or any similar ID.

Declaration:

 

  1. I hereby expressly give my consent for the processing of my personal data by the organizer company for the purposes of the present activity, according to the Greek law No. 2472/97 with regard to personal data processing.

I have also been informed about my right of access to data and my right to object.

  1. I have read and accepted the booking conditions.

Name and Surname: .....................................................

Signature: .....................................................                                                         Date: .....................................................

Please sign on every page and return all the signed documents, scanned via email, in the following address: info@trekking.gr

Or via fax: +30 210 3234548

Signed by:

For Trekking Hellas Group of Companies:

Name and Surname of representative:

 

Position:

 

Date:

 

Signature:

 

 

 

For the Client:

Name and Surname:

 

Date:

 

Signature:

 

 

Appendix B – COSTS FOR PERSONAL ACCIDENT INSURANCE

(only for trips with outdoor activities)

 

Insurance Company: European Reliance

Cost of personal accident insurance:

One (1) day trip

 

 

3,00€ / person / day

2-5 day trips

6-10 day trips

11-15 day trips

16-21 day trips

22-25 day trips

Coverage:

Accidental Death Benefit

15.000,00€

Medical and Associated Expenses

1.500,00€

Accidental Disability Insurance

15.000,00€

Personal Liability

15.000,00€

Medical evacuation

4.500,00€

 

Outdoors Training IKE

Tourism and Travel Related Services

PAYMENT METHODS:

  • By bank transfer to the Company’s bank account: 

ALPHA ΒΑΝΚ

IBAN: GR1001407960796002002013550

BENEFICIARY: OUTDOORS TRAINING IKE

SWIFT CODE: CRBAGRAA

  • By credit card. A filled in and signed authorisation form is required plus a photocopy of both sides of your credit card and a photocopy of your passport ( personal data page ) or any similar ID. 
  • By Cash at Trekking Hellas head offices in Athens.